Service Standards at Agriculture and Agri-Food Canada

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Agriculture and Agri-Food Canada (AAFC) under normal circumstances. AAFC is committed to developing, monitoring and reporting on service standards in areas of importance to its clients and benefit recipients.

Taking into consideration historical performance and the expectations of our service users, AAFC sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to service users.

We publish external service standards to highlight our commitment to transparent management, accountability for results, and citizen-centred service delivery.

Under normal circumstances:

• Our goal is to return a client's phone call within three business days of receipt.
• Our goal is to provide a response within three business days of receipt of requests for information or products. The response will provide the requested information or product, or will specify a mutually agreed-upon time to provide custom information or products. Clients will be advised of any change in delivery time and the reason for the change.