Service Standards at Agriculture and Agri-Food Canada
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Agriculture and Agri-Food Canada (AAFC) under normal circumstances. AAFC is committed to developing, monitoring and reporting on service standards in areas of importance to its clients and benefit recipients.
Taking into consideration historical performance and the expectations of our service users, AAFC sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to service users.
We publish external service standards to highlight our commitment to transparent management, accountability for results, and citizen-centred service delivery.
Agroforestry Development Centre
Under normal circumstances:
- Our goal is to provide an immediate response via a live operator for general inquiries or referrals.
- Our goal is to provide a response for general agroforestry inquiries or technical assistance requests received via voicemail, email, mail or fax within two (2) business days of receipt of the request.
- Our goal is to send publications or information products within two (2) business days of receipt of the request.